Privacy policy

1. Introduction
The charter below outlines Elynūr's policy concerning personal data on the website www.elynur.com.
In the course of its business operations, Elynūr, as the publisher of the website www.elynur.com and the data controller, gathers and processes your personal data when you utilize the website and online sales service.
Elynūr acknowledges your concerns regarding the confidentiality of the personal information you share with us. By providing us with your personal data, you provide your consent for us to use and, where applicable, disclose it for purposes related to, among others, your requests to receive our newsletters or to manage your orders on the website.
This charter is applicable to all personal data you furnish to Elynur.
This website complies to the DPA (Data Protection Act 1998) and already complies to the GDPR (General Data Protection Regulation).

2. Information We Collect
We may collect various types of personal information to provide and improve our products and services. This information includes but is not limited to:

Contact information (name, address, email, phone number)
Billing and payment information
Purchase history and preferences
Device and browsing information (IP address, cookies, browser type)

3. How We Use Your Information
Through its website, Elynūr gathers necessary personal data for the following purposes:

Management of your newsletter subscription (subscribing and unsubscribing).
Management of your orders placed on the website.
Process and fulfill your orders
Provide customer support and respond to inquiries
Improve our products and services
Send you marketing communications (with your consent)
Comply with legal obligations

The personal data (primarily surnames, first names, telephone numbers, addresses, email addresses) collected for these purposes, which are crucial for processing your requests, are indicated with an asterisk on the collection forms. Failure to complete these mandatory fields will result in the inability to fulfill your requests.

Elynūr is the exclusive recipient of this data.

Elynūr discloses your personal data to a third party solely when:

You have provided prior consent for the specific data sharing.
Sharing is necessary to provide the requested service, such as conveying your order to a carrier for delivery and google analytics.
Elynūr is legally compelled by a judicial or administrative authority to share the data.
Elynūr has implemented comprehensive measures to ensure the confidentiality and security of processed personal data. These measures prevent third-party misrepresentation, damage, destruction, or unauthorized access. Advanced technical and organizational security measures, particularly concerning information systems, have been adopted.

However, Elynūr acknowledges that it cannot control all risks associated with Internet operations. Internet users are advised of potential inherent risks in its utilization.

Data gathered for email campaigns and newsletters remains in storage until you inform Elynūr of your intention to unsubscribe.

Data linked to an order is retained for 3 years following delivery. This retention period may be extended in the event of a dispute.

Data linked to a user account is stored throughout the account's usage and for 2 years after the account's last usage.

4. Data Security
We take appropriate measures to protect your personal data, including encryption, access controls, and regular security assessments.

5. Your Rights
You have the right to:

Access, correct, or delete your personal data
Object to processing or request data portability
Withdraw consent for marketing communication

6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to collect information about your browsing behavior. You can manage your cookie preferences through your browser settings.

USE OF COOKIES
Elynūr's website employs cookies to enhance users' experience during their visit. In accordance with applicable regulations, if applicable, this website utilizes a cookie control system, enabling users to explicitly grant permission or refuse the utilization and storage of cookies on their computer/device.

WHAT ARE COOKIES?
Cookies are petite files stored on the hard drive of a user's computer, recording, preserving, and holding information about the user's interactions and engagement with the website. This enables the website, via its server, to furnish users with a customized experience within the confines of this website.

Users are advised that should they wish to decline the utilization and storage of cookies from this website onto their computer's hard drive, they should undertake the necessary actions within their web browsers' security settings to obstruct all cookies from this website and its external service providers. Alternatively, they can utilize the cookie control system if it is available during their initial visit.

7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

8. EMAIL MAILING LIST & MARKETING MESSAGES
Elynūr administers an email mailing list program, designed to keep subscribers informed about the products, services, and/or news we provide/share. Users can join this list through an automated online process that mandates their explicit consent. The collection, processing, management, and storage of subscriber personal details align with the regulations stipulated in 'The policy' mentioned above. Subscribers have the option to opt out at any time using an automated online service or, if not available, other methods as elucidated in the footer of the dispatched marketing communications. The nature and content of marketing messages subscribers receive, including the possible inclusion of third-party content, are explicitly disclosed during the subscription process.

Email marketing messages might incorporate tracking beacons, tracked clickable links, or analogous server technologies to monitor subscriber engagement within the marketing messages. If employed, such marketing messages may gather an array of subscriber data pertaining to interaction, geographical location, demographics, and data already stored about the subscriber.

9. SOCIAL MEDIA POLICY & USAGE
Elynūr has instituted a Social Media Policy to ensure that both our business and our team members uphold appropriate conduct in the online realm. While we might maintain official profiles on social media platforms, we encourage users to verify the authenticity of such profiles before interacting with or sharing information with them. At no point will we request user passwords or personal information through social media channels. Users are encouraged to maintain respectful interactions when engaging with us on social media platforms.

Occasionally, our website may include social sharing buttons that facilitate the direct sharing of web content from our pages to corresponding social media platforms. The decision to employ social sharing buttons is entirely at your discretion, and you acknowledge that doing so could lead to the publication of content on your social media profile feed or page.

10. Changes to This Policy
Elynūr reserves the right to revise this privacy policy periodically to accurately mirror alterations in our procedures, or for additional operational, legal, or regulatory motives.

11. Age Regulation
The Site provided by Elynūr is not designed for individuals under the age of 18.

12. Contact Us
If you have any questions or concerns about this Data Protection Policy or our data practices, please contact us at info@elynur.com.